We respond to all enquiries within one business day.
Level 12, 341 George Street
Sydney NSW 2000
Australia
We operate primarily online—office visits are by appointment only.
Monday – Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed
Email responses sent outside these hours will be addressed the next business day.
Our initial eligibility assessment is included in your service fee. We don't charge separately for the first consultation, but we do require service commitment before we begin detailed case work.
If you're facing financial hardship or imminent deadlines, let us know immediately. We can often expedite evidence gathering and prioritize urgent submissions.
Email us a brief description of your situation and we'll recommend the most appropriate service—or let you know if your case falls outside our scope.
Yes. Our service is entirely remote-friendly. As long as you can email documents and participate in video calls, your location doesn't matter.
Federal benefit programs operate nationally, so we assist clients across:
State-specific concessions and supplements vary by region—we factor those into your benefit audit automatically.
If you already know which service you need, you can submit a request directly through our services page or via the main homepage form.